Data protection policy

DATA PROTECTION POLICY

Please read this policy carefully as it sets out how we collect and use your personal data. If you have any questions about this policy please contact GE Capital at the address given below.

INFORMATION WE COLLECT

You may browse our Site without disclosing any personal information. To use certain features of our Site, however, you may need to provide some personal information.

If you email us through the “Contact Us” link on this site, we may ask you for your name, email address and/or telephone number so we can respond to your questions and comments. You may choose to provide additional information as well.

We collect certain aggregate and non-personal information when you visit this site. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us such things as how many users visited our site and the pages accessed.

We may also collect information anonymously with the aid of a 'Pop-Up Survey´. Pop-Up Surveys are windows that appear as you navigate our site and that request you to submit information concerning your views on our site or other information that helps us in determining how to improve it. Information requested through Pop-Up Surveys is not personally identifiable unless you volunteer personal information in your response. What we mean by 'anonymously´ in this policy is that we will not use the IP address of your computer, which is sent to our systems when you connect to this site or submit data, to personally identify you.

HOW WE USE PERSONAL DATA WE COLLECT

We will use the personal information that you provide to us for:

  • Statistical analysis and market research (including Pop Up Surveys as described in this Policy) to analyse customer satisfaction and improve our site
  • Issuing GE news alerts, if you have subscribed to this service
  • Developing, marketing and promoting our products and services and those of our affiliates and members of the GE company (as described in this Policy)
  • Delivering customer service, including responding to questions, feedback and complaints
  • Conducting credit and other financial checks where you have applied for products or services
  • Conducting identity, fraud and financial crime prevention checks
  • Internal record keeping, auditing and debt collection purposes

INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit our Site, our Web servers collect the name of the domain you used to access the Internet (such as Google.com), which pages on our Site you visited and when they were visited, your Internet browser type and platform, the link that brought you to our Site and any links clicked within our Site.

When you attempt to access those sections of our site that require registration and/or using your credentials (e.g. user name), we collect additional information regarding the device and methods you are using to access the Site. This includes, for example, the source IP address, hardware characteristics, and software characteristics and settings.

If you decide to register online or request information, products, or services from us, we may collect additional information to provide tailored offerings or content to you or to deliver such products and services.

The Company, our Affiliates, and our Business Partners use the information we collect by automated means to measure the number of visits, average time spent, page views and other statistics about visitors to our Site; to monitor Site performance and make the Site easier and more convenient to use and to recognize you on subsequent visits, enhance your online experience and make our provision of products and services more efficient.

PERSONAL DATA WE SHARE AND/OR TRANSFER

We may disclose your personal data (and any other data submitted to us via this site) to other members of our group of companies or affiliates. We may also share your personal data with companies and consultants performing services on our behalf (such as web services providers, marketing agencies, Information Technology service providers or courier services) who will only use the information to provide that service.

We may share your information with Credit reference agencies to help us make credit decisions and fraud and financial crime prevention checks and with debt collection agencies (they may also share information about you with us).

We may also need to disclose your personal data to others upon request of law enforcement authorities (e.g. such as the police) or when required to do so by law or legal process. We may also share your personal data with third parties when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We may transfer your personal data or other information we have about you to a purchaser or potential purchaser of our business in the event we sell or transfer all or a portion of our business or assets (or in connection with a potential sale of our business or assets). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided through this site in a manner that is consistent with this policy.

TRANSMISSION

We may transmit the personal data we collect on this site or other GE sites to other countries where we do business, including for websites accessed in the European Union, to the US, but we will do so only for the purposes described herein.

Where it is necessary to send your personal data to countries which have a different standard of data protection than the country in which you are situated, we have put in place protections to ensure that your information is safeguarded.

GE has also entered into Binding Corporate Rules governing our treatment of personal information of European Union residents. For further information about GE’s Binding Corporate Rules, please click here.

PROTECTING YOUR PERSONAL DATA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this site.

However, please remember that internet communications are not secure. We do not use encryption tools in connection with this site and cannot accept responsibility for the unauthorised access by a third party and/or the corruption of data sent by you to us during transmission. If you are providing us with confidential data, you should consider sending such data by post or other secure means.

PHISHING

Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is misled into entering their personal details, such as credit card numbers, user names and passwords. GE will never send emails asking you for such details and GE Capital Staff will never ask you for your password.

CHILDREN’S PRIVACY

This site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

LINKS TO OTHER SITES

We provide links to other web sites for your convenience and information. These sites may not be within our control and may have their own privacy statements or policies in place, which we recommend you review. We are not responsible for the content of linked sites or any use of the sites.

UPDATES TO OUR PRIVACY POLICY

This policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We recommend that you review this Policy regularly for changes. Your continued use of this site or submission of information through this site after any changes will constitute your acceptance of any changes made.

YOUR RIGHTS

You may request details of any personal data which we hold about you. If you would like to access and obtain copies of the personal data we hold about you, please contact us at the address below. Please also contact us if you think any information we have about you is incorrect or incomplete.

MOBILE PRIVACY POLICY

MOBILE INFORMATION WE COLLECT

Personally identifiable information (e.g. Name, email address) we collect consists only of what you share with us. For example, certain products may ask for this type of information so that we may contact you by phone or email at your request. You choose what, how, and when you want to share.

If you use any location-enabled products, you may be sending us location information. GE does not store or use this information other than to provide the service you requested. Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.

Some mobile applications will utilize Google Analytics (or similar tool) to help us better serve our customers through improved products, services, and revisions to the mobile applications. This collected information will not identify you to GE. It may, however, let us know anonymously, which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.

Use of 3rd party services such as social sharing sites (e.g., Facebook & Twitter) is governed by the privacy practices of those services. GE does not capture or store your login information or other personally identifiable information for these services.

MOBILE HOW WE USE COLLECTED INFORMATION

We use the information to personalize your experience with the application and to improve your overall experience including the development of new products, services, and features. We also use the information to provide customer support, and when applicable, register and administer your account. Additionally, we may use the information you provide to contact you about updates to our service.

Information you provide may be used to fulfill the service(s) or carry out the transaction(s) you have requested or authorized. For example, if you authorize a purchase through a mobile eCommerce application, we will use provided information to ship and bill you.

MOBILE INFORMATION SHARING

GE does not share any collected information with 3rd parties with the following exceptions:

GE may provide some personal data to third-party partners that are providing services essential to your mobile user experience.

All requests are sent through your mobile carrier's network and your carrier may have access to it. Consult your carrier's privacy policies for additional information.

Contact us

Email:

dataprivacy@ge.com or enquiry@gecapitaldirect.co.uk

Telephone:

Customer Service team 03450 77 33 33.

Address:

RSLS-KZUL-SHYB
GE Capital Direct
P O Box 821
Wallsend
NE28 5BE
This is a freepost address and no stamp is required for postage from within the UK.