Contact us

GE Capital Direct is now closed but we are still here to help. If you have any questions or queries about GE Capital Direct, your closed account or our previous products and services, please contact us by phone, email or post.

You may also turn to our extensive Frequently Asked Questions section.


Our UK Customer Service team is available:

Monday to Friday:

Saturday:

Sunday:

Bank Holidays:

9am - 5pm

Closed

Closed

Closed

Outside of working hours you are able to leave a voicemail and we will return your call.

By phone

03450 77 33 33 or +44 (0)20 7760 7767

By email

enquiry@gecapitaldirect.co.uk (please note, for your security we will not discuss personal account information via email – instead, please call us).

By post

RSLS-KZUL-SHYB
GE Capital Direct
PO Box 821
Wallsend
NE28 5BE

This is a freepost address and no stamp is required for postage from within the UK.

Media Contact

For any media-related enquiries please contact Christine Mohrmann at Christine.mohrmann@ge.com.

Complaints

If you have a complaint, please call us on 03450 77 33 33 or +44 (0)20 7760 7767. You can also contact us by email at complaints@gecapitaldirect.co.uk. We take every complaint very seriously and we will make sure to respond and acknowledge the complaint within 5 business days and investigate and provide a full response within 10 business days.


If we cannot solve your complaint to your satisfaction, you may refer it to the Financial Ombudsman Service. You can get details of the service from the Financial Ombudsman Service website (www.financial-ombudsman.org.uk), or by contacting our Customer Service team.


Alternatively, you can raise your complaint with the EU Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. The most appropriate Alternative Dispute Resolution (ADR) entity will then resolve your complaint.

Security concerns

If you have a security concern, please contact us immediately on 03450 77 33 33 or +44 (0)20 7760 7767 or email us at security@gecapitaldirect.co.uk